Privacy Policy – free casino

1. Introduction

free casino ("we", "us", "the Platform") takes the privacy of players seriously. This policy sets out how we handle personal information collected from players based in the Philippines and from anyone else who accesses our platform at freecasino.vu.

We collect only the information that is necessary to operate the platform, process your transactions in Philippine Peso, verify your identity, and ensure a safe and fair gaming environment. We do not sell your personal information to third parties for marketing purposes.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which contain additional obligations and commitments relevant to how we operate.

2. What We Collect

The personal data we collect depends on how you interact with free casino. The main categories are:

We do not collect payment card numbers or cryptocurrency wallet addresses. All financial transactions on free casino are conducted in Philippine Peso through local bank transfer or supported e-wallet channels.

3. How We Use Your Data

The personal information we collect is used for the following purposes:

• Account creation and management – Setting up and maintaining your free casino account, including identity and age verification to confirm you meet the 21+ requirement.
• Transaction processing – Processing your deposits and withdrawals in Philippine Peso via your chosen local banking or e-wallet method.
• Platform security and fraud prevention – Monitoring for suspicious activity, enforcing the one-account-per-player rule, and protecting accounts from unauthorised access.
• Customer support – Responding to your questions, resolving account issues, and maintaining records of communications where needed.
• Responsible gaming compliance – Monitoring activity patterns that may indicate a player needs support, and enforcing self-exclusion requests where applicable.
• Platform improvement – Analysing aggregated, anonymised usage patterns to improve the platform experience for Philippine players.
• Legal and regulatory compliance – Maintaining records as required by applicable law, including anti-money laundering obligations.

We will not use your personal information for purposes beyond those listed above without informing you first and obtaining your consent where required.

4. Legal Basis for Processing

We process your personal information based on one or more of the following grounds:

• Contract performance – Processing is necessary to provide the services you have agreed to use under the Terms & Conditions.
• Legal obligation – Processing is required to comply with applicable legal requirements, including identity verification and transaction record-keeping.
• Legitimate interests – Processing is necessary for our legitimate interests in maintaining platform security, preventing fraud, and improving services, where these interests are not overridden by your privacy rights.
• Consent – Where we process data for purposes beyond those above, we will ask for your specific consent and give you the option to withdraw it at any time.

5. Data Sharing

free casino does not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

• Payment processors – Philippine banking institutions and e-wallet providers receive only the information necessary to process your transactions. They are bound by their own privacy and security obligations.
• Identity verification providers – Third-party KYC services that verify identity documents receive the verification data you submit. These providers operate under data processing agreements with us.
• Technology service providers – Platform infrastructure, hosting, and analytics providers who process data on our behalf under contractual data protection obligations.
• Legal authorities – Where we are required by law, court order, or lawful authority to disclose your information, we will do so. We will notify you where legally permitted to do so.

All third parties who receive your data are required to handle it securely and use it only for the specific purpose for which it was shared. We do not permit third-party service providers to use your data for their own marketing.

6. Data Retention

We retain your personal data for as long as your account is active and for a period afterwards as required by applicable law and legitimate business needs. The general retention principles are:

• Account and identity data is retained for the duration of your account and for a minimum period after account closure as required for legal compliance.
• Transaction records — including deposits and withdrawals in PHP — are retained in line with financial record-keeping requirements.
• Support communications are retained for a reasonable period to maintain service continuity and resolve disputes.
• Usage and session data may be retained in aggregated, anonymised form for platform analytics beyond the individual retention period.

When data is no longer required and retention obligations have been met, it is deleted or anonymised securely.

7. Security Measures

free casino uses industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the platform.
• OTP (One-Time Password) verification for account login and sensitive account actions.
• Access controls that limit which staff members can access personal data, based on role and necessity.
• Regular security reviews of platform infrastructure and data handling procedures.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role in keeping your account safe — use a strong password, do not share your OTP with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

8. Cookies and Tracking

free casino uses cookies and similar tracking technologies to enable the platform to function correctly and to improve your experience. Cookies are small text files placed on your device when you access the platform.

The types of cookies we use:

• Essential cookies – Required for the platform to function. These include session management cookies that keep you logged in and security cookies that support OTP authentication.
• Analytics cookies – Used to collect anonymised data about how players use the platform, helping us identify and fix issues and improve navigation.
• Preference cookies – Remember settings you have selected, such as display preferences, so you don't have to reconfigure them on every visit.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain platform features, including staying logged in.

9. Your Privacy Rights

As a free casino player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and the specific request.

10. Minors and Age Restriction

free casino is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory part of our KYC process for all registered accounts.

If we discover that a player has provided false age information during registration, the account will be closed and any personal data collected will be deleted or retained only as required to document the breach for compliance purposes.

If you believe a minor has accessed or registered on the platform, please contact us immediately at [email protected].

11. Changes to This Policy

free casino may update this Privacy Policy from time to time to reflect changes in how we handle data or in applicable legal requirements. When we make material changes, registered players will be notified by email to the address associated with their account.

The effective date at the top of this page will be updated whenever the policy is revised. Continued use of the platform after being notified of changes constitutes acceptance of the updated policy. If you do not agree with a material change, you may close your account by contacting support.

12. Contact and Privacy Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or your personal data on free casino, please contact our support team:

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For data access or deletion requests, we may need to verify your identity before processing the request.